Learn about Stolen Car Insurance Claim Process
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Home / Car Insurance / Car Theft Insurance
Vehicle theft has been a significant concern in India and has increased by manifolds in the past few years. It has, in fact, increased by 2.5%. While Delhi ranks top in vehicle thefts, Mumbai comes second on the list. It is in situations like these that the role of car theft insurance becomes prominent. Read on to learn more about it in the section below.
If your car has been stolen and you don’t have the right type of car insurance plan, it can cause a deep financial burden. The Third-party Insurance Plan covers only third-party injury/death or damages to their property, but it will not cover car theft or damages to the insured vehicle.
If you want financial protection against car theft, you’ll need to purchase the Comprehensive Insurance Plan. The plan also covers other types of liabilities, such as damages due to natural or man-made calamities, fire, damages that are beyond repair, or accidents, along with third-party liabilities.
Whether your car insurance policy provides coverage for thefts or not depends on the type of car insurance policy you have. While the third party only offers financial coverage against third-party injury/death or damages to their property, Comprehensive policy, on the other hand, covers your vehicle against damages/losses incurred by the insured vehicle.
Hence, for financial protection against vehicle theft, you must insure your car with the Comprehensive Insurance Plan. You also have the option to include valuable car insurance add-ons such as Return to Invoice (RTI) that pay the purchase invoice value in case of car theft or total loss. If the RTI add-on is not purchased, the insurance company, i.e., ACKO, will pay the Insured Declared Value (IDV), which can be lower than the invoice value as depreciation is considered.
In case of car thefts, the insurer will compensate an amount equal to the value of the car or the IDV declared. The insurer will pay if the vehicle is not recovered and you have a Comprehensive Car Insurance Policy. Moreover, when your car is stolen, you must file a car insurance theft claim and submit all the required documents, including the FIR.
Here are the steps for a stolen car insurance claim.
Once you realize that your car has been stolen, the first and most crucial step is to inform the local police and file an FIR by providing the relevant information to register the report. The FIR is one of the mandatory documents you need to submit when you raise the claim against the policy.
After you have filed and received the FIR, inform ACKO immediately by calling us or by submitting the claim through our mobile app or website. The process is hassle-free, paperless, and straightforward.
One of the most important steps is to inform the RTO where your vehicle was registered. This step is mandatory as per The Motor Vehicles Act, 1988. You will be asked to fill the required forms and submit the same for an acknowledgment from the respective RTO officer. The RTO will provide you with the transfer documents that need to be submitted to ACKO.
Once the police have completed the investigation and found that your vehicle is not traceable, the police will issue a Non-traceable Certificate (NTC). This is one of the documents that is required for a successful claim settlement procedure.
Now that you have completed the above four steps upload the required documents on the ACKO app/portal to initiate the claim process.
Listed below are the documents that you need to raise a claim:
Original FIR
Driving license
Car Registration Certificate copy
Ownership transfer documents issued by the RTO (forms 28, 29, 30)
In case of an ongoing car loan form 35 from the RTO
Copy of insurance certificate
Claim application form (if required)
Non-traceable Certificate (upon receiving it from the police)
Other Proof: You may have to submit the original car keys of the stolen vehicle.
If the police is unable to trace your car, then they will issue the Non-traceable Certificate. This certificate is generated typically 30 days after the incident; please note that the time period may vary depending on the location. After the NTC, it might take 60-90 days for the insurer to generate IDV of the car. Overall, the complete process may take 3-4 months. So, raise the claim on time to avoid any further delays in claim settlements.
Here are the reasons for the rejection of the car theft claim.
Not informing ACKO on time: It is crucial to notify us immediately to process the claim further.
Mismatch in the documents: Documents are essential to verify the details. Mismatch in the facts may lead to rejection of the claim.
Using the car for commercial purposes: In case your vehicle is insured as a private vehicle, and you have used it for commercial activities, the claim will not be settled.
Unable to produce car keys: If you cannot produce the stolen car’s keys, the claim can be rejected.
Incorrect or false details in the application: While submitting your claim, you need to provide accurate information about the damages and how they occurred.
Negligent driving: If ACKO has reasons to believe that you have not taken enough precautions to avoid the theft, your claim will be rejected.
Some of the things to be wary of while raising a claim for car thefts include:
You must collect the non-traceable report from the police to make the claim request.
A copy of vehicle registration certificate is also required
In case you had taken car loan, then the insurer will compensate the loan provider and the excess amount will be paid from your end
Thus, if your car has been stolen, you need to immediately file a claim to avoid delays in the claim settlement process.
Here are some of the common questions about car theft claims.
No, car theft is not covered under the Third-party Insurance Plan since it covers only third-party liabilities.
The claim settlement amount will be as per the Insured Declared Value (IDV) after considering the car’s depreciation value. However, if you have included the Return to Invoice add-on, you will get an amount equal to the purchase invoice amount.
Once you submit the Non-traceable Certificate (NTC), ACKO will verify the documents and process the claim settlement. The NTC report needs to be obtained from the local police station where the FIR was filed.
Yes, it covers theft of the insured vehicle. You are required to produce the necessary documents to process the claim. It is also crucial to inform ACKO immediately for a smooth claim settlement process.
Approach the RTO at which the vehicle was registered and fill and submit the required forms (28, 29, and 30) along with supporting documents to inform the RTO about the theft of the vehicle.
You need to report the incident to the local police and file an FIR immediately. Then, inform ACKO about the theft of the insured vehicle.
Once the NTC is issued by the police confirming the stolen vehicle is non-traceable, you need to submit the same to ACKO. Once all the required documents are verified, ACKO will settle the claim. You can then pay the bank towards the closure of the car loan.
Any claim being raised during the policy period will nullify the No Claim Bonus (NCB) earned. Hence, you will lose out on the discount, and the premium amount will increase.
The first thing you need to do after car theft is raise a FIR and inform your insurer.
You need to have documents like FIR, NTC, vehicle RC, etc to prove vehicle theft.
Yes, your NCB will be affected by a theft claim.
Have queries related to ACKO’s two wheeler insurance policy? Refer to our Policy Wordings for detailed information or reach out to us via email or phone using the information below
Write to us at [email protected]
Call us on 1800 266 2256