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Home / Customer Service / Customer Service TATs

Customer Service TATs
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The Company shall follow the below mentioned turnaround time for various service parameters. The turnaround time mentioned below shall be compliant with the IRDAI (Protection of Policyholders’ Interests) Regulations, 2017.

Description of item of service Turn Around Time (working days)
Processing of Proposal and communicating the acceptance /rejection 15 days
Obtaining the copy of Proposal form 20 days
Issuance of premium receipt 10 days
Issuance of Policy Document 10 days
Issuance of duplicate policy on request 10 days
Endorsement: 10 days
a) Increase/Decrease in sum Insured 10 days
b) Change of Location of risk 10 days
c) Change of Address 10 days
d) Change of Nominee 10 days
e) Correction of errors in the policy 10 days
f) Inclusion and deletion of financial interest 10 days
g) Inclusion of new members in case of Group policies 10 days
h) Any other non-claim related changes 10 days
Cancellation Policy and refund of Premium 15 days
Appointment of surveyor from receipt of claim intimation 3 days
Issuance of Claim form 3 days
Initial surveyor’s report after appointment 7 days
Interim survey report from first surveyor visit 15 days
Request for (additional) documents for claims processing 15 days
Final surveyor report from the last document receipt date 30 days
Settlement / rejection of claim post receiving surveyor report- In case where Investigation is not required 30 days
Payment of Claim on acceptance by the Insured 15 days
Issuance of NCB Certificate 15 days
Any other service request 10 days