Acko Life Insurance Cancellation and Refund Policy

We will be sad to see you go however we will try to make the cancellation and refund process as effortless as possible.

Can I cancel my Acko Policy and seek a refund before the commencement of the risk?

Yes. A no-questions-asked, full refund of your premium will be initiated if the policy has not commenced, i.e. prior to coverage/policy start date.

Can I cancel my Acko Policy and seek a refund, if the coverage/policy has commenced?

Yes, only if the policy is within the free look period i.e. 30 days from you receiving the policy.

For any other cancellation please contact us on [email protected]

How much will I be paid on Free Look Cancellation?

The insurance company may not refund the entire payment you make to them. The following deductions are likely to be made: • Proportionate risk premium, i.e., a premium amount that is proportionate to the risk covered for the number of days the policy was active. • Costs associated with stamp duty • Insurers' costs incurred on medical examinations (if any)

How do I cancel my Acko Policy?

We request you to email us on [email protected]. Please do provide your policy number, the reason for cancellation & requisite documents. 

What is the refund timeline?*

15 business days from the policy cancellation date via the original payment mode.

*These are estimated timelines and may vary depending on the process of concerned bank, our payment partner tie-ups or any unforeseen circumstances