Acko Life Insurance Customer Service TATs

Written communication of decisions on the proposal / raising  additional requirements on the  proposal

15 days

Date of receipt of the proposal or the date of  receipt of any requirement  called for, whichever is later

Providing copy of accepted proposal form

30 days

Date of acceptance of the proposal

Cancellation of proposal and/or  refund of proposal deposit

15 days

Date of case decision/ date  of receipt of last necessary document/date of receipt of  request for cancellation of proposal, whichever is later

Post policy issuance cancellations  and refunds/ corrections/queries/non-claim related service requests

10 days

Date of identification of  error/receipt of request, whichever is later

Requests for refund towards free look  cancellation, surrender and withdrawal; refund of proposal  deposit; refund of outstanding proposal deposit, if any

15 days

Date of receipt of request/last necessary  document, whichever is  later

Processing of maturity/survival benefit claim/annuities

On or before the due date

Due date

Raising claim requirements after receipt of death claim

15 days 

Date of receipt of death claim

Settlement (paid, rejected or repudiated) of death claims (when  investigation is not required)

30 days

Date of receipt of all relevant papers and clarifications under death claim

Investigation of death claims when required

90 days 

Date of receipt of claim intimation

Death claim settlement/repudiation (when investigation is required)

30 days 

Date of completion of investigation of death claim

Settlement of health claims (when investigation is not required) 

30 days 

Date of receipt of last necessary document

Investigation of health claims when required

30 days 

Date of receipt of last necessary document

Settlement of health claims (when investigation is required)

45 days 

Date of receipt of last necessary document

Acknowledgement of Grievance

3 working days 

Date of receipt of Grievance

Resolution of Grievance

30 days 

Date of receipt of Grievance