ACKO Life Insurance Grievance Redressal Mechanism

Call our helpline number 1800 210 1992 (Toll-Free) from any Landline & Mobile:  Monday to Sunday (9 am – 8 pm).

For lodging, a  service request/complaint online, email us to our customer service desk at [email protected]. Your service request/complaint will be acknowledged by us within 24 working hours.

After investigating the matter internally, we will send our response within a period of 5 working days.

For lack of response or if the response provided does not meet your expectation, you can write to [email protected]. Your complaint will be acknowledged by us within 24 working hours.

After examining the matter, the final response would be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail id.

We have a dedicated desk to cater requests of Senior citizens. We request our senior citizen customers to call us at 8069067205

Acko Life Insurance Limited,36/5, Hustle Hub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Somasandrapalya HSR 2nd Sector Bus Stop, Bengaluru, Bengaluru Urban, Karnataka, 560102

Phone: 1800 210 1992 (Toll-Free)

Monday to Sunday: 9:00 AM – 8:00 PM

Email: [email protected]

Your complaint will be examined by the Chief grievance officer of the company and a final response would be conveyed within a period of 07 working days from the date of receipt of your complaint to the Chief grievance officer.

If you are not happy with the resolution provided, please follow step 4.

Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach

IRDAI by calling on the Toll-Free no. 155255 or you can register an online complaint on the website  Bima Bharosa

If the complaint/grievance is not resolved in favour of the customer or partially resolved in favour of the customer, she/he can take up the matter before the Insurance Ombudsman. The detailed addresses of all the Insurance Ombudsman are mentioned in the policy pack and on the Company's corporate website (List of Insurance Ombudsman). The details of the Insurance Ombudsman office within whose jurisdiction the Company branch office falls is also displayed at the branch.

In case, the customer is still not satisfied with the resolution provided, she/he can write to the Insurance ombudsman in the formats given below and send them to the local Insurance ombudsman office.