UAN ( Universal Account Number ) : Importance, Benefits, Services & Online Process

Team AckoNov 7, 2024

The Universal Account Number (UAN) serves as a fundamental element in managing employees' provident fund accounts in India. Essentially, it acts as a centralised identity for every member of the Employees' Provident Fund Organization (EPFO). At its core, the UAN provides convenience and efficiency in accessing and managing provident fund accounts, replacing the traditional method of multiple account numbers.

The UAN, similar to a home base for provident fund activities, allows employees to link all their PF accounts under one umbrella. This consolidation simplifies processes such as tracking contributions, checking balances, and transferring funds when changing jobs.

Obtaining a UAN involves a registration process initiated by the employer upon hiring. Once registered, employees can access their UAN through the employer or the EPFO portal. The UAN registration typically requires basic personal and employment information.

One crucial aspect of UAN management is completing the Know Your Customer (KYC) process. UAN KYC involves linking crucial identification documents such as Aadhar, PAN, and bank account details to the UAN. This step ensures authenticity and streamlines transactions associated with the provident fund.

The UAN revolutionises provident fund management by providing a single, comprehensive identifier for employees, enhancing transparency, accessibility, and efficiency in handling provident fund accounts. This article, we will shed light on what UAN is and its uses. Take a look.

Contents

• What is UAN Number?
• Importance of UAN in the Employee Provident Fund (EPF) scheme
  • 1. Facilitating online services
  • 2. Linking multiple EPF accounts
  • 3. Improving transparency and reducing administrative burden
  • 4. Streamlining the transfer process
  • 5. Enhancing security
• Overview of the process for obtaining a UAN
• Who is eligible to obtain a UAN?
• Documents required to open UAN
• Required Documents for e-KYC:
• How to apply for a UAN
• What are the benefits of having the UAN?
• UAN Status Check
• How to use the UAN
• Common issues with UAN and how to resolve them
  • Getting a UAN (Universal Account Number)
  • Here's a comprehensive guide on how to get and use your UAN:
  • How To Find and Activate UAN Number?
  • UAN Activation:
  • How to Download Your UAN (Universal Account Number) Card 
  • Services Offered by the UAN (Universal Account Number) Portal
  • EPF Management Through UAN
  • The Importance of Universal Account Number (UAN)
  • Transferring your EPF account using your UAN:
  • How can UAN change things?
  • How do employees benefit from UAN?
  • Linking Aadhaar with UAN: Online and Offline
  • How to link multiple EPF accounts with UAN
  • Process to Merge PF Accounts:
  • How to Reset Your UAN Password?
  • e-KYC for EPFO
  • Changing/Registering Mobile Number in UAN
  • Updating Your Mobile Number When You've Forgotten Your Password
  • Important Points to Keep in Mind Regarding UAN
• Frequently asked questions

What is UAN Number?

Universal Account Number (UAN) is a unique 12-digit number assigned to each member of the Employees' Provident Fund Organization (EPFO) in India. The UAN is used to facilitate online services such as checking the balance of an EPF account, downloading passbooks, and making claims for benefits such as withdrawals and pensions. It also helps to reduce the administrative burden for employers, as they do not have to maintain separate records for each of their employees' EPF accounts. Employees can get their UAN from their employer or from the EPFO website. Once you have your UAN, you can proceed with a UAN activation by linking it to your EPF account and using personal details such as your name, date of birth, and mobile number. The UAN is a permanent number that remains the same throughout the member's working life, regardless of the number of times the member changes jobs. 

Importance of UAN in the Employee Provident Fund (EPF) scheme

The Universal Account Number (UAN) is an important aspect of the Employee Provident Fund (EPF) scheme in India. It serves several important functions, including the following.

1. Facilitating online services

With a UAN, members can easily access their EPF account online and check their balance, download passbooks, and make claims for benefits such as withdrawals and pensions.

2. Linking multiple EPF accounts

A UAN allows an individual to link all their EPF accounts from different employers, making it easy to keep track of their savings and benefits.

3. Improving transparency and reducing administrative burden

The UAN helps reduce employers' administrative burden by eliminating the need to maintain separate records for each employee's EPF account. It also improves transparency by allowing members to access their account details and transactions online.

4. Streamlining the transfer process

When an employee changes jobs, the UAN helps streamline the transfer process by eliminating the need for the employee to keep track of multiple account numbers, which helps easily transfer funds and claims.

5. Enhancing security

UAN helps prevent fraud by ensuring each member has a unique and verified identification number. It also helps to ensure that the benefits of the EPF scheme reach the intended beneficiaries.

Overview of the process for obtaining a UAN

The following table gives an overview of getting a UAN for EPF.

Who is eligible to obtain a UAN?

Any individual who is a member of the EPFO and has an active EPF account is eligible to obtain a UAN, regardless of whether they are a formal sector employee, self-employed, or an unorganised sector worker.

Documents required to open UAN

Account Information: You should have the account number, IFSC code, and branch name of your bank account ready.

ID Evidence: You need to provide a valid identification document with a photograph and national identity verification. Accepted documents include a driver's license, passport, voter ID card, Aadhaar card, and SSLC Book.

Proof of Address: You should provide a recent utility bill in your name, a rental/lease agreement, a ration card, or any of the aforementioned ID proofs that display your current address.

PAN Card: It is important that your PAN (Permanent Account Number) Card is linked to your UAN.

Aadhaar Card: Since Aadhaar is linked to a bank account and a mobile phone, it is mandatory to provide your Aadhaar card.

ESIC Card: If applicable, you will need to provide your ESIC (Employee's State Insurance Corporation) card.

Ensuring that you have these documents ready will facilitate the smooth registration process for your UAN, allowing you to manage your employee provident fund effectively.

Required Documents for e-KYC:

Aadhaar Card: A scanned copy or image of your Aadhaar card.

PAN Card: A scanned copy or image of your Permanent Account Number (PAN) card.

Bank Account Details: This includes your bank account number and the Indian Financial System Code (IFSC) of your bank branch.

Passport: If you have a passport, provide its details and a scanned copy of the passport.

Voter ID: Your Voter Identification card, if applicable.

Driving License: Details and a scanned copy of your driving license.

Ration Card: If you have a ration card, provide its details.

National Population Register (NPR) Card: Details and a scanned copy of your NPR card.

Ensure that the documents you provide are valid, up-to-date, and match the information in your UAN account. Completing e-KYC with accurate and authentic documents is crucial for a smooth EPF management experience.

How to apply for a UAN

Here are the steps to apply for UAN

Visit the EPFO website.

Click on the "Our Services" tab and select "For Employees".

Click on the "UAN Member e-Sewa" option.

Click on the "Activate UAN" button.

Enter your personal details, including your name, date of birth, and Aadhaar number.

Upload a scanned copy of your Aadhaar card and a recent passport-sized photograph.

Click on the "Submit" button.

Your UAN will be generated and sent to your registered mobile number and email address.

What are the benefits of having the UAN?

The benefits of having a Universal Account Number (UAN) for employees in India are as follows.

With the help of your UAN you can view your provident fund (PF) account details online, including your balance and transaction history.

It makes it easier for you to transfer your PF balance from one account to another when you change jobs.

You can apply for advances or withdraw your PF balance online using your UAN.

With the UAN, you will receive all the credit from your previous accounts and can also check your claim status.

You can also update your personal details, such as contact information and bank account details linked to your UAN.

Your UAN will remain the same throughout your working life, so you don't have to apply for a new number every time you change jobs.

By having UAN, you also receive SMS and email alerts of your transaction and balance status.

UAN Status Check

Your employee will usually give you the UAN and PF details after it gets generated and the account is linked. But you can know your UAN or check its status through the following steps:

• Visit the EPFO member portal and select the option to know the UAN number. 

• Provide the registered mobile number and captcha code to get your OTP.

• Type the OTP and proceed to the next section. 

• Provide the required information to get your UAN.

How to use the UAN

Once you have obtained your UAN from the Employee Provident Fund Organization (EPFO) in India, you can access various services related to your provident fund (PF) account online. For example.

Apply for advances or withdraw your PF balance online

Transfer your PF balance from one account to another when you change jobs

Check the status of your claim

Download your e-passbook, which contains all the transactions in your account

Common issues with UAN and how to resolve them

The UAN grievance mechanism plays a vital role in addressing any issues or concerns faced by employees regarding their UAN.  The following table lists the common issues with UAN and their solution.

Getting a UAN (Universal Account Number)

A Universal Account Number (UAN) is a 12-digit unique identifier assigned to every member of the Employee Provident Fund (EPF) in India. This UAN serves as an important link between you and your EPF account, allowing you to access various benefits and manage your retirement savings like a breeze. 

Here's a comprehensive guide on how to get and use your UAN:

Eligibility and Allocation:

UANs are primarily meant for employees who contribute to the EPF. If you work in the private or public sector and are part of an establishment with 20 or more employees, you are eligible for an EPF account and, subsequently, a UAN.

UANs are typically allocated by your employer when you join a new job. Your employer generates and provides you with your UAN as part of the onboarding process.

Activation:

Once you receive your UAN from your employer, you need to activate it to access your EPF account online. Here's how to do it:

Visit the official UAN Member Portal of the Employees' Provident Fund Organization (EPFO).

Click on the "Activate UAN" link.

Provide your UAN, Aadhar, PAN, and other required details as requested on the portal.

Create a username and password for your UAN account.

After activation, you can log in to your UAN account anytime to manage your EPF.

Updating KYC Information:

To maximize the benefits of your UAN, it's essential to keep your Know Your Customer (KYC) details updated. This includes linking your Aadhar, PAN, bank account, and mobile number to your UAN. This ensures a seamless and secure experience for all EPF transactions.

UAN Activation through Employer:

You can request one if your employer has not provided you with a UAN.Employers have the option to generate and activate UANs for their employees through the EPFO's Employer Portal.

UAN Helpdesk:

If you encounter any issues or have queries related to getting or activating your UAN, the EPFO offers a UAN Helpdesk. You can reach out to their customer support via phone or email for assistance.

Security and Privacy:

Protect your UAN, username, and password diligently to prevent unauthorized access to your EPF account. Changing your password regularly adds an extra layer of security.

How To Find and Activate UAN Number?

UAN Allocation by Employer:

Employers are responsible for generating and providing UANs to their employees. When you join a new job, your employer should furnish you with your UAN.

Verify UAN Allotment:

Before proceeding, ensure your employer has allocated a UAN for you. You can inquire about this directly with your employer's HR or payroll department.

UAN Activation:

To access your EPF account online and enjoy the benefits of your UAN, you must activate it. Follow these steps:

Step 1: Visit the UAN Member Portal

Access the official UAN Member Portal provided by the Employees' Provident Fund Organization (EPFO).

Step 2: Select "Activate UAN"

On the portal's homepage, locate and click on the "Activate UAN" link. This will take you to the activation page.

Step 3: Fill in Required Details

You will be prompted to fill in several details. These typically include your UAN, Aadhar number, PAN (Permanent Account Number), and other relevant information. Ensure the information matches the details provided by your employer.

Step 4: Create a Username and Password

Create a unique username and password that you will use to access your UAN account. Make sure to choose a strong password for security.

Step 5: Authenticate OTP (One-Time Password)

You will receive an OTP on your registered mobile number. Enter this OTP on the portal to verify your identity.

Step 6: Set Security Questions

For added security, set up security questions and answers. These will be used for account recovery purposes if needed.

Step 7: Activation Complete

Once you've successfully entered all required details and completed the verification process, your UAN will be activated.

How to Download Your UAN (Universal Account Number) Card 

Your UAN card is an important document that provides a summary of your Employee Provident Fund (EPF) details. It's essential for tracking your EPF contributions and benefits. 

Here’s how you can download it:

Ensure UAN Activation:

Before downloading your UAN card, ensure that your UAN is activated. If you haven't activated it yet, follow the steps mentioned in a previous response to activate your UAN.

Access the UAN Member Portal:

Visit the official UAN Member Portal provided by the Employees' Provident Fund Organization (EPFO).

Login to Your UAN Account:

Enter your UAN, password, and the captcha code displayed on the login page to access your UAN account.

Navigate to the UAN Card Section:

Once you've logged in, you'll see several options on the dashboard. Look for the option related to the UAN card or UAN card download. The wording may vary slightly, but it generally indicates "Download UAN Card."

Verify Your Details:

You will be prompted to verify your personal information, such as your name, date of birth, and UAN. Ensure that the details displayed are accurate.

Generate and Download UAN Card:

After verifying your details, click on the "Download UAN Card" or similar button. The system will generate your UAN card.

Save or Print Your UAN Card:

Once the UAN card is generated, you'll typically see it displayed on the screen as a PDF file.  You can choose either to save it to your device for future reference or print a physical copy.

Check UAN Card Details:

Review your UAN card carefully to ensure that all the information, including your personal details and EPF account information, is correct. If you notice any discrepancies, contact your employer or the EPFO for resolution.

Maintain the UAN Card Securely:

Your UAN card contains sensitive information, so keep it in a secure place. You may need it for various EPF-related transactions and verifications.

Downloading your UAN card is a straightforward process that provides you with essential information about your EPF account. It's a valuable document for monitoring your contributions and ensuring the accuracy of your EPF details.

Services Offered by the UAN (Universal Account Number) Portal

The UAN Member Portal, provided by the Employees' Provident Fund Organization (EPFO) in India, offers a range of services to employees who contribute to the Employee Provident Fund (EPF). 

Here is a list of the services offered:

UAN Activation:

Employees can activate their UANs on the portal, allowing them to access their EPF accounts online.

UAN Card Download:

Employees can download their UAN cards, which provide a summary of their EPF details, including the UAN number, KYC details, and other relevant information.

EPF Balance Check:

Employees can check their EPF account balance online by logging into the portal. This service helps individuals monitor their retirement savings.

EPF Passbook Download:

The portal allows users to download their EPF passbooks, which provide a detailed transaction history of their EPF contributions, withdrawals, and interest earned.

KYC Verification and Update:

Users can verify and update their Know Your Customer (KYC) details, including Aadhar, PAN, bank account, and mobile number. Accurate KYC information is essential for smooth EPF transactions.

Online Transfer of EPF Account:

Employees who change jobs can initiate the online transfer of their EPF account from their old employer to their new employer, ensuring continuous retirement savings.

Online EPF Withdrawal:

The portal facilitates online EPF withdrawal requests for specific purposes, such as emergencies, medical treatment, or retirement. Users can submit withdrawal claims digitally.

Linking Multiple EPF Accounts:

Users can link multiple EPF accounts to their UAN, making it easier to manage their retirement savings from a single platform.

UAN Helpdesk:

The portal provides access to the UAN Helpdesk, where users can seek assistance, ask questions, and get support for UAN-related matters.

UAN Passbook:

Users can view and download their UAN passbook, which includes detailed information about their EPF contributions, withdrawals, and interest credits.

Member e-Sewa:

The Member e-Sewa section of the portal offers a wide range of services, including account details, EPF claim status, and access to various forms and downloads. This is be one of the unique features the portal provides.

Pensioner's Portal:

Retired employees who receive a pension from the EPF can access the pensioner's portal to check pension payment details, life certificates, and more.

E-Nomination:

Users can nominate family members or beneficiaries for their EPF savings through the portal, ensuring a smoother claims process in the event of unforeseen circumstances.

Composite Claim Forms:

The portal provides access to composite claim forms for various EPF-related transactions, making it easier for users to initiate claims.

Grievance Redressal:

Users can register EPF-related grievances through the portal, and the EPFO will address these issues in a timely manner.

eKYC for Employers:

Employers can use the portal to complete eKYC for their employees, facilitating the process of linking Aadhar and other KYC details with UANs.

EPF Management Through UAN

The Universal Account Number (UAN) has allowed for a new way of convenience and transparency for Employee Provident Fund (EPF) management in India. It empowers employees to take full control of their EPF accounts with ease. 

Here's a more detailed look at how UAN simplifies EPF management:

UAN Activation: Start by activating your UAN on the official UAN Member Portal. This simple step grants you secure online access to your EPF account, eliminating the need for physical paperwork.

Online Balance Check: With your UAN, you can instantly check your EPF account balance. This real-time access to your fund's status keeps you informed about your retirement savings.

EPF Passbook: The portal allows you to download your EPF passbook. This document provides a detailed transaction history of your EPF contributions, withdrawals, and interest earnings. 

KYC Updates: Keeping your Know Your Customer (KYC) details updated is important. You can conveniently verify and update your Aadhar, PAN, bank account, and mobile number through the portal. 

Transfer and Withdrawals: Your UAN simplifies the process of transferring your EPF account from your old employer to your new one. You can initiate online EPF withdrawals when needed, whether for emergencies or retirement.

UAN Helpdesk: If you encounter any queries or issues related to your UAN, the UAN Helpdesk is at your service. Seek assistance, ask questions, and get prompt support for all UAN-related matters.

Nomination and Forms: Through the portal, you can nominate (e-nomination) beneficiaries for your EPF savings, ensuring a smoother claims process in case of unforeseen circumstances. Access composite claim forms for various EPF-related transactions, simplifying procedures.

Thus, EPFO nominations allow members to designate beneficiaries who will receive their provident fund savings in the event of the member's demise.

Grievance Redressal: Registering EPF-related grievances is hassle-free through the portal. The EPFO responds promptly, ensuring your concerns are addressed in a timely manner.

The Importance of Universal Account Number (UAN)

Streamlined Access: UAN provides a single point of access to all EPF accounts, irrespective of job changes. This simplifies tracking and management.

Paperless Transactions: UAN eliminates the need for physical paperwork. Transactions such as EPF transfers, withdrawals, and KYC updates can be done seamlessly online.

Real-time Information: With UAN, employees can instantly check their EPF balance and access their transaction history, enhancing financial planning.

KYC Verification: Accurate KYC details, linked to UAN, ensure smoother EPF operations, reducing errors and delays.

Effortless Transfers: Changing jobs is hassle-free. UAN enables quick EPF account transfers, safeguarding retirement savings continuity.

Nomination and Grievance Redressal: UAN facilitates beneficiary nominations and grievance reporting, securing employees' interests.

UAN Helpdesk: Quick and accessible support is available through the UAN Helpdesk, ensuring employees' concerns are addressed respectively to region and language.

Transferring your EPF account using your UAN:

1. Log in to your EPF account with your UAN and password.

2. Navigate to the 'Online Services' section and select 'One Member – One EPF Account (Transfer Request)'.

3. Verify your personal information and check your current PF account details.

4. Click 'Get Details' to access the PF account details of your previous employment.

5. Choose either your previous or current employer to attest the claim form based on whether they have an authorized signatory with a Digital Signature Certificate (DSC). Provide your Member ID or UAN as required.

6. Click 'Get OTP' to receive a one-time password (OTP) on your registered mobile number. Enter the OTP and click 'Submit' to confirm your identity.

7. An online PF transfer request form will be generated. Self-attest this form and save it in PDF format to submit it to your chosen employer. Your employer will also receive a notification about the EPF transfer request.

8. Your employer digitally approves the PF transfer request. Once approved, your PF is transferred to your new account with your current employer. You will receive a tracking ID to monitor the application's progress online.

How can UAN change things?

When it comes to Employee Provident Fund (EPF) management in India, how UAN can change things is magnanimous. 

Here’s how that is done:

Seamless EPF Transfers: UAN streamlines the process of transferring EPF accounts when changing jobs, ensuring continuity of retirement savings. 

Hassle-free EPF Withdrawals: Online EPF withdrawals are simplified with UAN. Whether it's for emergencies or retirement, the process is efficient and convenient, reducing bureaucratic hurdles.

Real-time Monitoring: UAN provides instant access to EPF account balances and transaction histories. Employees can track their savings in real time, aiding in financial planning.

Reduced Paperwork: The UAN eliminates the need for extensive paperwork. Most EPF transactions, including transfers and withdrawals, can now be done online, reducing administrative burdens.

Accurate KYC Details: Keeping Know Your Customer (KYC) information up-to-date is crucial for smooth EPF transactions. UAN ensures accurate KYC details, reducing errors and delays.

Nomination and Grievance Resolution: UAN facilitates beneficiary nominations and offers a platform for grievance reporting. This secures employees' interests and provides a channel for dispute resolution.

Digital Approvals: Employers can digitally approve EPF transfer requests, making the process faster and more efficient. Tracking IDs enables applicants to monitor their applications online.

How do employees benefit from UAN?

Job Mobility Made Simple: UAN simplifies the intricate process of transferring EPF accounts when changing jobs. This means employees no longer need to fret about losing their EPF savings during career transitions.

Effortless EPF Withdrawals: With UAN, employees can initiate online EPF withdrawals for various purposes, from emergencies to retirement. Streamlined digital processes now replace the bureaucracy and paperwork of yesteryears.

Real-time Financial Insight: UAN provides immediate access to EPF balances and transaction histories. This real-time information is a boon for employees, facilitating better financial planning.

Efficient KYC Verification: Keeping Know Your Customer (KYC) details current is vital for smooth EPF transactions. UAN ensures that personal data, like Aadhar, PAN, and bank accounts, remains updated.

Nomination for Loved Ones: Through UAN, employees can nominate family members or beneficiaries, simplifying the claims process in times of unforeseen circumstances.

Prompt Grievance Resolution: UAN offers a platform for registering EPF-related grievances. Employees can trust that their concerns will be addressed promptly and equitably.

Paperless and Eco-friendly: UAN significantly reduces the need for paperwork, promoting efficiency and environmental sustainability.

Digital Empowerment: Employers can digitally approve EPF transfer requests, expediting processes and promoting efficiency.

Control and Clarity: UAN grants employees greater control and transparency over their retirement savings, instilling financial security and confidence.

Linking Aadhaar with UAN: Online and Offline

1. Using the Official EPF O Portal:

Step 1: 

UAN Activation: Ensure that your UAN is activated on the official UAN Member Portal. 

Step 2: 

UAN Login: Log in to your UAN account on the portal using your UAN and password.  

Step 3: 

KYC Update: Navigate to the 'Manage' or 'Profile' section and select 'KYC.'   

Step 4: 

Enter Aadhaar Details: Choose 'Aadhaar' as the document type and input your Aadhaar number along with your name as per Aadhaar.   

Step 5: 

Verification: Verify that the Aadhaar details match those on your UAN account.   

Step 6: 

Submission: Click 'Save' or 'Submit' to send your Aadhaar details for approval.   

Step 7: 

Employer Verification: Your employer will verify the Aadhaar linkage, which may take a few days.

Step 8: 

Confirmation: Once your employer approves the Aadhaar linkage, you'll receive confirmation.

2. Using the Umang App:

Download and install the Umang (Unified Mobile Application for New-age Governance) app from your device's app store.

Register or log in to your Umang account.

Search for and select the 'Employee Provident Fund Organization' service.

Navigate to the 'Aadhaar Seeding' option.   

Provide your UAN and Aadhaar details.   

Follow the on-screen instructions to complete the Aadhaar linking process.

Receive a confirmation upon successful linkage.

3. Visiting the Nearest EPFO Office:

If you prefer an in-person approach, you can visit the nearest Employees' Provident Fund Organization (EPFO) office.   

Carry your UAN, Aadhaar card, and a copy of your Aadhaar card. 

Request assistance from EPFO staff to link your Aadhaar with your UAN.   

They will guide you through the process and verify your documents.

After verification, you will receive confirmation of the Aadhaar linkage.

By following any of these methods, you can ensure that your Aadhaar is linked to your UAN, facilitating smoother EPF transactions and providing a credible and secure financial experience.

How to link multiple EPF accounts with UAN

As individuals change jobs, they often accumulate multiple Employee Provident Fund (EPF) accounts, each associated with different employers. The good news is that the EPFO (Employees' Provident Fund Organization) allows users to merge or consolidate these accounts using their Universal Account Number (UAN). 

Further we explain the steps required to merge multiple PF accounts. 

Before merging accounts, it's essential to activate your UAN by following these steps:

Step 1: Visit the EPFO portal.

Step 2: Under 'Our Services,' click on 'For Employees.'

Step 3: Select 'Member UAN/Online Service (OCS/OTCP).'

Step 4: Click on the 'Activate UAN' tab.

Step 5: Enter your UAN and personal details like name, date of birth, mobile number, etc. Once filled, click on 'Get Authorization PIN.'

Your UAN will be activated after entering and authenticating this PIN.

Process to Merge PF Accounts:

Method 1 - 

On EPFO Portal:

To merge existing EPFO accounts, visit the EPFO website. Under 'Services,' select 'One employee - One EPF account.'

A form for consolidating different EPF accounts will appear. Provide your mobile number registered on the UAN portal. Enter your UAN and current member ID. After submission, an OTP will be sent to your registered number for authentication.

Upon submitting the OTP, you'll need to input old PF account details for the merger. Once you provide the old PF account number and accept the declaration, the request to merge that account with the existing PF account will be sent to the EPFO.

Method 2 - 

Via Email:

If you possess two UANs, you can request the EPFO to deactivate the previous one. Send an email to [email protected], mentioning your current UAN and the previous UAN. After verification, the previous UAN will be blocked, and the current UAN will remain active. You'll later need to submit a claim to transfer service and funds to the current UAN.

These steps simplify the process of consolidating your EPF accounts, ensuring a more streamlined and efficient management of your retirement savings.

How to Reset Your UAN Password?

To reset your UAN (Universal Account Number) password for EPFO (Employees' Provident Fund Organization), follow these simple steps:

1. Visit the EPF online portal by clicking link

2. On the homepage, locate and click on 'Forgot Password' on the right side

3. On the following page, provide your UAN and Captcha, then click 'Submit.'

4. Enter your name, date of birth, and gender, then click 'Verify.'

5. Input the captcha code displayed on your screen, your Aadhaar number, and give consent for Aadhaar-based authentication. Click 'Verify.'

6. You will receive an OTP (One-Time Password) on your mobile number registered with Aadhaar. Enter the OTP on the next page and click 'Verify.'

7. Once your mobile number is verified, you can create a new password. Enter the new password twice for confirmation and click 'Submit.'

8. Finally, log in to the portal using your UAN and the new password.

These steps will help you reset your UAN password, ensuring that you can access your EPF account with ease.

e-KYC for EPFO

e-KYC (Electronic Know Your Customer) for EPFO (Employees' Provident Fund Organization) simplifies the verification process for EPF account holders. To complete e-KYC, follow these steps along with the necessary documents:

Step 1: 

UAN Activation:

Ensure that your Universal Account Number (UAN) is activated on the official UAN Member Portal.

Step 2: 

Access the EPFO Portal:

Log in to your UAN account on the EPFO portal using your UAN and password.

Step 3: 

Locate the KYC Section:

In your UAN account, navigate to the 'KYC' section, typically under the 'Manage' or 'Profile' tab.

Step 4: 

Add KYC Details:

Click on 'Add KYC' to enter your KYC information. This may include Aadhaar, PAN, bank account details, and more.

Step 5: 

Upload Documents:

Upload scanned copies or images of the required documents. Ensure that the documents are clear and legible.

Step 6: 

Verification:

The EPFO will verify the documents provided. This may take some time.

Step 7: 

Confirmation:

Once your documents are verified, you will receive confirmation that your e-KYC is complete.

Changing Name in UAN

If you need to update your UAN (Universal Account Number) follow these steps:

Step 1: Login to Unified Portal

Visit the EPF account portal and log in using your UAN and password at EPF Portal Link

Step 2: Update Name

Under the 'Manage' section, select 'KYC' from the dropdown list. This will open a KYC details update form.

Fill in the required details, such as PAN, Aadhaar, passport, driving license, ration card, election card, National Population Register (NPR), and bank details.

Step 3: Update KYC Documents

Tick the box next to the document you want to update.

Enter the document number, your name as per the document, and additional details like IFSC for bank details or expiry date for passport and driving license.

Ensure that the new document number (e.g., PAN or Aadhar) matches the name provided to the EPFO authorities.

Step 4: Save KYC Changes

Click the 'Save' button to save the changes. You'll see the data saved under the 'Pending KYC' section.

If you decide not to save the data, you can cancel the KYC process by clicking the 'X' sign next to the document before it's verified by the EPFO.

Step 5: EPFO Verification

EPFO will verify your details from the concerned department's data.

Once the details match, EPFO will mark the document as verified, and your KYC details will be updated.

Changing/Registering Mobile Number in UAN

Updating your mobile number in UAN is a simpler process:

Step 1: Login

Log in to your EPF account using your UAN and password.

Step 2: Update KYC

Under the 'Manage' section, select 'KYC' from the dropdown list.

Update your mobile number and email address, which should already be on your EPF account from when it was activated by your employer.

Step 3: Update Mobile or Email Address

Tick the box for "Change mobile number" or "Change E-Mail Id" to update your details.

Click the "Get Authorization Pin" button.

Step 4: OTP Verification

An authorization PIN for changing your mobile number will be sent via SMS to your registered mobile number as an OTP.

Enter the OTP and your mobile number and email address will be updated on your EPF account.

Updating Your Mobile Number When You've Forgotten Your Password

If you've forgotten your password but need to update your mobile number associated with your UAN (Universal Account Number), follow these steps:

Step 1: UAN Password Reset:

Begin by resetting your UAN password. Visit the official UAN Member Portal and click on the 'Forgot Password' or 'Reset Password' option.

Step 2: Verify Your Identity:

You'll need to verify your identity to reset your password. This typically involves providing your UAN, name, date of birth, and other required details.

Step 3: Password Reset Link:

After verifying your identity, you will receive a password reset link on your registered email address.

Step 4: Set a New Password:

Click on the password reset link to set a new password for your UAN account.

Step 5: Log In:

Once you've successfully reset your password, log in to your UAN account using the new password.

Step 6: Update Mobile Number:

After logging in, go to the 'Profile' or 'Manage' section to update your mobile number.

Step 7: Verification:

Follow the steps to verify your new mobile number. This often includes receiving an OTP (One-Time Password) on the updated mobile number for verification.

Step 8: Save Changes:

Save the changes to update your mobile number with your UAN.

By following these steps, you can update your mobile number even if you've forgotten your UAN password. Ensuring your mobile number is accurate and current is essential for seamless EPF management.

Important Points to Keep in Mind Regarding UAN

Accuracy of Information: Ensure that all the information provided when activating and managing your UAN, including personal details and KYC documents, is accurate and up-to-date. Any discrepancies can lead to issues with your EPF account.

e-KYC Completion: Completing e-KYC with accurate and authentic documents is crucial. This digital verification process simplifies transactions and ensures your EPF account remains in good standing.

Password Security: Keep your UAN account password secure and confidential. Regularly update your password to enhance security.

Mobile Number Update: Your registered mobile number is essential for various EPF transactions and communications. Keep it current to receive important updates and OTPs.

Beneficiary Details: Ensure that your nominee and beneficiary details are correctly updated. This ensures a smooth transfer of EPF funds to your loved ones in case of unforeseen circumstances.

Regularly Check EPF Balance: Periodically check your EPF balance to stay informed about your retirement savings. You can do this through the EPF portal or mobile app.

EPF Nomination: Nominate a family member or beneficiary to receive your EPF savings in case of your untimely demise. Keep this nomination updated when necessary.

Consolidate Multiple EPF Accounts: If you change jobs frequently, consider consolidating multiple EPF accounts into one using your UAN. This streamlines management and reduces complexity.

Stay Informed: Keep yourself informed about EPF rules and regulations, as they may change over time. Staying updated ensures you make informed decisions about your retirement savings.

Contact EPFO for Assistance: If you encounter any issues or have questions about your UAN or EPF account, don't hesitate to reach out to the Employees' Provident Fund Organization (EPFO) for assistance. They can provide guidance and support.

By keeping these important points in mind, you can effectively manage your UAN and ensure a smooth and secure EPF management experience.

Contacting UAN Customer Support

For viewing information in various file formats

Helps with providing information regarding various file formats and how to receive information accordingly www.epfindia.gov.in/site_en/View_file_formate.php 

Screen Reader Access

Helps with providing information regarding reader access to various screens www.epfindia.gov.in/site_en/Disablitity.php

Speech Recognition Support

Helps with providing information regarding speech recognition support www.epfindia.gov.in/site_en/Speech_recognition_support.php

For further help

www.epfindia.gov.in/site_en/Contact.php

For an employee: [email protected]

For an employer: [email protected]

You may also call the toll-free number: 14470

Frequently asked questions

Here are some common questions about UAN.

Can I change my personal details linked to my UAN?

Yes, you can change your personal details linked to your UAN by visiting the official website of the EPFO and following the instructions provided for updating personal information.

How to retrieve a lost or forgotten UAN?

You can visit the UAN Member e-Sewa portal and click on the "Get UAN" button. The system will check if your details match the records of EPFO, and if it fits, it will send your UAN to your registered mobile number and email address.

How can I activate my UAN?

You can activate your UAN by visiting the official website of the EPFO and following the instructions provided. This typically involves providing personal details and linking your UAN with your EPF account.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on several secondary sources on the internet, and is subject to changes.

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