Hero Bike Insurance

1. How to buy two-wheeler insurance for my Hero bike?

You can buy a bike insurance policy through our website or mobile app. You can also scroll up to the top of this page to compare plans and buy bike insurance online instantly. Enter a few details about your bike, choose the plan, pay the premium and get the policy through email.

2. What is ACKO’s procedure to renew two-wheeler insurance online?

For ACKO customers, you can visit the website or the mobile app to log in to your account and renew the policy online without any paperwork. For new customers, scroll up to the top of this page to enter a few details of your vehicle to renew the insurance for your bike instantly.

3. How to renew an expired bike insurance policy?

To renew an expired bike insurance policy, you can log in to your account through our website or ACKO app to initiate the renewal process. Our customer service team will guide you through the necessary steps. Your vehicle may be inspected before the policy can be renewed. Please note, the policy remains inactive if you do not renew it within the expiry date. Also, any NCB that you have earned will remain active for a period of 90 days.

4. Do add-ons add value to the basic Comprehensive Bike Insurance Plan?

There are several useful add-ons that you can choose from. However, you need to include only those which suit your requirements. For example, if you ride long distances and travel a lot, then you may consider including the bike roadside assistance add-on or if you can opt for the Personal Belongings Protection add-on which covers losses to your personal belongings left in the insured vehicle when the accident occurred, like your helmet. The add-on will cover the cost to repair or replace the helmet. Refer to the above-mentioned add-ons for more details.

5. What documents are required to file a claim for ACKO bike insurance?

To register a claim against the ACKO bike insurance, you need not submit any physical documents. File the claim online through our website or app, and our claims team will help you with the next steps. For minor claims, ACKO offers ‘Instant Claims’ where the claim settlement amount will be paid directly to your account, and you can get the bike repaired at a garage of your choice.

6. What is the meaning of Insured Declared Value (IDV) and how does it affect the pricing of the bike insurance policy?

The Insured Declared Value (IDV) is the sum insured amount declared in the policy. In case your bike is stolen or totally damaged, the insurer will pay the IDV after considering the depreciation. It is the approximate market value of the bike, hence you need to choose the right IDV while buying the policy so that you get the right compensation during claims.

7. How long does it take to insure my Hero bike online?

Through ACKO you can renew your bike insurance online within a few minutes. ACKO is a digital-first company which offers a 100% digital environment. Enter a few details of your bike through our website or ACKO app to insure your vehicle almost instantly.

8. Is it mandatory to buy a Comprehensive Bike Insurance Policy?

The Comprehensive Two-wheeler Insurance Policy is not mandatory; however, to stay protected against financial losses arising due to accidents or theft of your bike, the comprehensive plan not only protects against such losses, but it also includes the Third-party Bike Insurance which protects you against third-party losses. You can also buy add-ons to increase the coverage of the basic plan.

9. How is ACKO able to offer low-cost bike insurance plans?

ACKO is a digital insurance company offering paperless two-wheeler insurance and sells bike insurance directly to the customer. We do not depend on agents, hence, the savings are passed on as low-cost insurance plans. Also, since it is a digital environment, our operating costs have been reduced. All these savings have led us to design low-premium bike insurance plans for different types of bikes, scooters and four-wheelers.

10. Is inspection mandatory to renew bike insurance?

If you renew the policy within the expiry date, then inspection is not required. However, if the policy has expired, then your bike may be inspected before the plan can be renewed.