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After Plan Purchase
Activate Plan
Update Plan
Cancel Plan
What is plan activation?
To avail the services included in your plan, plan activation is required. The plan is automatically activated when both the plan and the device are purchased together. Otherwise, manual activation of the plan is necessary.
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When does the plan get activated?
The plan is usually activated within 7 days from the date of purchase.
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How do I activate the plan manually?
Please get in touch with us and we will be happy to assist you.
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Will the plan start after the manufacturer's warranty expires?
Incase of appliances, the plan period for the Extended Warranty Plans starts after the comprehensive manufacturer warranty expires.
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Still need help?
For any queries, please get in touch and we will be happy to assist you.
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How do I check for active plans for myself?
You can visit acko.com and check for active plans available for you.
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How do I update information for a plan?
Go to My Policies. Please login with your registered mobile number, if you are not logged-in.
Select the plan for which you want to edit the details.
Click on the Edit Policy button on the plan details screen and update the necessary details
Update now
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How do I renew the plan?
Sorry, we currently don’t offer plan renewal for our Protection Plans.
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I have not received any plan documents. How do I download plan documents?
Go to My Policies. Please login with your registered mobile number, if you are not logged-in.
Select the policy for which you require the document
Click on the Policy Document button on the plan details screen and download the document
Download now
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Still need help?
For any queries, please get in touch and we will be happy to assist you.
Write to us
How do I cancel my plan?
Raise a return request within 7 days to get your refund.
OR
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How can I check for cancelled / terminated plans?
Please write to us.
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What is the refund process for cancelled plans?
Raise a return request within 7 days to get your refund.
OR
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Still need help?
For any queries, please get in touch and we will be happy to assist you.
Write to us